Store Policies

PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express) and all transactions are run securely through PayPal. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes, shipping and handling).

ORDERS

All belle et bonne jewelry is hand made to order. Your order will be filled as quickly as possible. Most orders can be filled within 2 weeks, but please allow 2-3 weeks for delivery. We will notify you as soon as possible of any delays. Please email us if you have a special need or request. We will do our best to meet your request and deadline.

CUSTOM ORDERS

We will accommodate custom changes to our designs whenever possible. Email your request to bellebonne@gmail.com Additional charges may apply. All sales involving custom work are final.

SHIPPING

All orders are shipped via Priority Mail through the US Postal Service. This is 2-3 day shipping service. If you wish to arrange for an alternate shipping method, please email us.

RETURNS

Your satisfaction is very important. All jewelry is created with care by hand. If, for some reason, you are not completely satisfied, please follow these instructions. Any purchases made online must be returned directly to belle et bonne and not to any retail store. We are unable to accept returns for items bought in a retail store. If you are not completely satisfied with your purchase, we will accept returns postmarked within 14 days of receiving shipment for credit, minus shipping costs. We do not accept returns after 14 days.

RETURN SHIPPING

To return merchandise, please send all items to belle et bonne, LLC, c/o Brits on Broad, 926 W. Broad St., Falls Church, VA 22046. For your protection, please use a well padded envelope or box with a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

PRODUCTS

Due to the nature of our products, there will be slight variations in the materials used in each piece. These variations are characteristic of the natural materials used lending to its natural beauty and are in no way to be considered defective.

If you see something that is not currently available on our website, please contact the designer directly on our Contact Us page.

CARE

Each piece received is packaged in a tarnish-proof bag inside a black organza pouch. When not wearing your belle et bonne piece, please store your jewelry in this tarnish-proof bag to maintain the piece's luster. If cleaning is necessary use a polish that is safe for fine jewelry as well as silver, pearls and soft stones.

© 2015 belle et bonne